104 Privacy Policy — Our Commitment to Your Data
This document explains how the 104 platform collects, uses, stores, and protects the personal information of users in Malaysia. We take our responsibility to your privacy seriously and are committed to handling all data transparently and securely.
Last updated: January 2026
Information We Collect
When you register and use the 104 platform, we collect several categories of information to ensure our services run smoothly and securely. All data collection is carried out transparently and for clearly defined purposes.
Account Information
- Full name, date of birth, and identification number (for identity verification)
- Email address and mobile phone number
- Malaysian bank account details for processing deposits and withdrawals in MYR (RM)
- Passwords stored in encrypted format (unreadable by anyone)
Device & Browser Information
- Device type, operating system, and browser version used
- IP address and general location data (state/city) for security purposes
- Session data including login timestamps, session duration, and in-platform activity
Transaction Information
A complete record of all deposits, withdrawals, and bets made through your account is retained for security, dispute resolution, and legal compliance purposes. Card or bank account details are not stored directly on our servers — all financial transactions are processed through licensed third-party payment gateways.
How We Use Your Information
104 uses collected information solely for legitimate purposes necessary to operate the platform. We will not use your data for any other purpose without your consent.
- Identity verification — verifying that each user meets the age and eligibility requirements.
- Transaction processing — handling deposits and withdrawals in RM safely and accurately.
- Account security — detecting suspicious activity and protecting your account from unauthorised access.
- Platform improvements — analysing usage patterns to improve the overall user experience.
- Essential communications — sending notifications related to your account, transactions, and policy updates.
- Legal compliance — fulfilling Malaysian legal obligations, including anti-money laundering reporting requirements.
Contents of This Policy
- Information Collected
- Purpose of Use
- Cookies & Tracking
- Data Security
- Third-Party Sharing
- User Rights & Policy Changes
Cookies & Tracking Technologies
The 104 platform uses cookies and similar tracking technologies to enhance your experience and maintain the security of your session. Cookies are small files stored on your device when you visit our platform.
Types of Cookies Used
- Session cookies — keeping you logged in during active sessions and enabling smooth platform navigation.
- Security cookies — detecting suspicious login attempts and keeping your account protected.
- Performance cookies — collecting anonymised data on how users interact with the platform for improvement purposes.
- Preference cookies — saving your preferred language and display settings.
You can manage or delete cookies through your browser settings. However, disabling session cookies may affect the login functionality and your overall experience on the 104 platform.
Data Storage & Security
The security of your personal information is our top priority at 104. All user data is stored on servers protected by industry-grade encryption and strict access controls. Only authorised personnel may access user information, and only when required for legitimate operational purposes.
- Data encrypted in transit (SSL/TLS)
- Stored data encrypted using industry-standard algorithms
- 24/7 security monitoring to detect unusual activity
- Two-factor authentication is available for users who want an added layer of security
- Active account data is retained for as long as the account remains active
- Transaction data is retained for a minimum of 7 years in accordance with Malaysian legal requirements
- Activity log data is retained for 12 months for security purposes
- Upon account closure, personal data no longer required by law will be deleted
Sharing Information with Third Parties
104 does not sell, rent, or share users' personal information with third parties for marketing or commercial purposes. Your information is only shared in the following limited and necessary circumstances:
- Payment processors — required transaction details are shared with licensed payment gateways (FPX and similar partners) solely for processing deposits and withdrawals in RM.
- Technology service providers — a small number of trusted technical service providers may have limited access to certain data for platform operations, subject to strict confidentiality agreements.
- Legal authorities — 104 will disclose information to the relevant authorities where required by Malaysian law, court order, or official investigation.
All third parties working with 104 are required to meet data security standards equal to or higher than those we apply ourselves.
Your Rights Over Your Personal Data
As a 104 platform user, you have the following rights regarding your personal data. We are committed to processing all user rights requests within 30 business days.
You have the right to request a copy of all personal data we hold about you. Requests can be submitted via our support email.
If any information we hold about you is inaccurate or out of date, you have the right to request that it be corrected promptly.
You may request the deletion of your personal data, subject to any mandatory record-keeping requirements under applicable law.
To exercise any of the above rights, please contact the 104 support team at [email protected], stating the type of request and your account details. You may also visit the FAQ for further guidance on the data request procedure.
Changes to This Privacy Policy
104 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our operational practices, legal requirements, or the technologies we use. Users will be notified of any significant updates via in-platform notifications or email.
The date of the last update will always be displayed at the top of this page. Continued use of the 104 platform following any Privacy Policy update will be considered acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we handle your data.
Questions About Your Data Privacy?
The 104 team is here to help you understand how your data is handled or to process any requests relating to your privacy rights.